Deter and Combat Fraud!

Protecting our customers from fraud is paramount. At Index Exchange LLC, we are fully dedicated in utilizing all resources available to prevent criminals from exploiting our customers through fraudulent activities.

Report Fraud:

We encourage you to report fraudulent activities to safeguard yourself and others. Should you encounter any suspicious, unauthorized, or fraudulent transaction(s), we kindly request that you promptly report the details to us via:

You may also report to:

Dubai Police

Abu Dhabi Police

Fraud Prevention Tips:

We strongly advise you against responding to unsolicited communication requesting personal data or financial information. Index Exchange LLC, will never ask promotion winners to disclose personal data, identification numbers, or bank account details over the phone. Winners will be contacted from official Index Exchange LLC numbers or directed to verify at our nearest branch or through our official website.

Types of Fraud:

Fraudsters employ a diverse range of tactics to target individuals. Here are some prevalent fraud schemes:

Below are some tips to safeguard you from fraudsters:

  • Never share your OTP and other financial information with anyone.
  • Never share transaction receipt copy except for your designated beneficiary.
  • Refrain from sharing personal data with anyone.
  • Verify the credentials of individuals contacting you.
  • Avoid sending money to anyone that are not verified.
  • Exercise caution and avoid clicking on suspicious links.

Email Scam:

  • Deceptive email pretending to be from the bank, falsely claiming account freezing due to security concerns.
  • Deceptive email pretending to be from the bank, falsely claiming account freezing due to security concerns.
  • Fraudster obtains customer's details over the phone, gaining access to their bank account.

Lottery Scam:

  • Bogus message allegedly from Index Exchange LLC, notifying recipient of winning a promotion.
  • Scammer requests personal information for accessing accounts.

Fund Transfer Fraud Scheme:

  • Businesses communicate with suppliers and clients worldwide via email.
  • Fraudsters send deceptive emails with links mimicking legitimate contacts.
  • Clicking these links grants fraudsters access to the victim's device.
  • Fraudsters exploit this access to gather supplier information.
  • They may request payments or change bank details to divert funds.

Automated Teller Machine Fraud:

  • Installation of tiny cameras above ATM keypads to capture PINs.
  • Placement of fake keypads over actual ones to record PINs.
  • Use of devices above card readers to scan card details for fraudsters' access.

SIM Swap Scheme:

  • Fraudsters collect victim's information from various sources.
  • They contact service providers to obtain a new SIM card.
  • New SIM is used to intercept OTPs for unauthorized transactions or account access.

Advance-Fee Fraud:

  • Scam in which the perpetrator requests payment of a fee or advance from the victim with the promise of a larger benefit in return.
  • The scam typically involves a fraudulent proposal or offer, such as a business opportunity, inheritance, lottery winnings, or financial assistance, presented to the victim.

Phishing Through Business Emails:

  • Fraudsters send malicious links via email posing as legitimate entities.
  • Clicking on the links grants fraudsters access to the victim's device.
  • Fraudsters exploit this access to manipulate supplier information or request illicit payments.

Vishing Fraud:

  • Scammers pose as bank representatives.
  • They falsely claim account freezes to elicit personal information.
  • Victims are directed to an automated system to provide card details and security codes.

Smishing Fraud:

  • Cybercrime where fraudsters attempt to deceive individuals into revealing personal information by sending fraudulent text messages containing suspicious links.
  • These messages can be sent through a variety of messaging platforms, such as SMS, WhatsApp, and other social media messaging apps.